Thank you for shopping at feythornmistllc.com. We hope you are satisfied with your purchase. If you have any questions about your order or the product, please contact us first, and we will assist you according to the specific circumstances.
I. Return Request
If you need to return an item, please contact us as soon as possible after receiving the item using the contact information provided on the website, and provide your order number and the reason for the return.
Some items may require photos of the item or other relevant information so that we can confirm the condition of the item and the reason for the return.
Return requests must comply with this policy and applicable laws.
II. Acceptable Return Circumstances
Under applicable conditions, returns may be accepted in the following situations:
The received item has quality problems.
The received item does not match the order.
The received item was obviously damaged during transportation.
Returns are required for other reasons that meet the return policy requirements.
For returns due to personal reasons, such as incorrect size selection or a change of purchase intention, acceptance of the return will be confirmed based on the specific order and applicable policy.
III. Product Return Requirements
After your return request is confirmed, please send the product back according to our provided return instructions.
Returned products should be in suitable condition, and original packaging and accessories should be used whenever possible. Significant changes in the product's condition due to customer use, damage, contamination, or other abnormal circumstances may affect return processing.
Return Information
Address: 1610 5th Ave Se Rochester, MN 55904
Email: yar@feythornmistllc.com
Sending products back without confirmation may delay return processing.
IV. Return Shipping Costs
If the product has quality issues, is incorrectly shipped, or is obviously damaged during transportation, and this is confirmed to be within our responsibility, we will handle the relevant return shipping costs according to the specific circumstances.
If the return is due to personal reasons or other non-quality issues, the relevant return shipping costs may be borne by the customer.
V. Refund Processing
After receiving and inspecting the returned product, we will process a refund based on the return results.
For orders that meet the refund criteria, refunds will typically be returned to the original payment method. The actual arrival time may be affected by the processing time of the payment institution, bank, or other financial service provider.
If the return does not meet the refund criteria, we will contact you on a case-by-case basis.
VI. Partial Refund
If only some items in an order meet the refund criteria, a refund may only be issued for those eligible items. The specific refund amount will be determined based on the actual situation of the order.
VII. Order Cancellation
If you need to cancel your order, please contact us as soon as possible. Whether an order can be cancelled depends on its current processing status.
If the order has already entered the processing, shipping, or other non-cancellable stages, it may not be possible to cancel the order. In this case, you can apply for a return according to this policy and applicable conditions.
VIII. Damaged or Incorrect Goods
If you receive damaged, missing, or incorrect goods, please contact us as soon as possible and provide the order number and relevant photos or a description of the situation.
We will verify the situation and provide an appropriate solution after confirmation.